Front Office Customer Support (US)
Who are we looking for?
Join our team as a Customer Support Front Office professional and be the liaison between our company and its current and potential customers. If you thrive in a fast-paced environment, excel at problem-solving, and have a passion for delivering exceptional service, we want you on our front lines. Join us in providing timely assistance, resolving inquiries, and ensuring every customer interaction leaves a lasting positive impression.
Responsibilities:
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
- Meet and exceed performance goals
- Direct escalated issues to management as needed
- Communicate and coordinate effectively with internal departments
- Continuously improve on understanding customer needs and address general and account-specific customer inquiries
- Participate in regular customer support meetings and training sessions
Requirements:
- Previous experience in a customer support role
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities, and manage time effectively in a remote environment
- Technical proficiency
What we offer:
- An opportunity to work on innovative projects for a socially responsible international company
- Fully remote position
- Continuous opportunities for career growth
- Knowledgeable and friendly team
- Paid leave
To apply for this position
Please send your CV and a cover letter to us at jobs@newsmatics.com.