Front Office Customer Support (US)

Who are we looking for?

Join our team as a Customer Support Front Office professional and be the liaison between our company and its current and potential customers. If you thrive in a fast-paced environment, excel at problem-solving, and have a passion for delivering exceptional service, we want you on our front lines. Join us in providing timely assistance, resolving inquiries, and ensuring every customer interaction leaves a lasting positive impression.


  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
  • Meet and exceed performance goals
  • Direct escalated issues to management as needed
  • Communicate and coordinate effectively with internal departments
  • Continuously improve on understanding customer needs and address general and account-specific customer inquiries
  • Participate in regular customer support meetings and training sessions


  • Previous experience in a customer support role
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities, and manage time effectively in a remote environment
  • Technical proficiency

What we offer:

  • An opportunity to work on innovative projects for a socially responsible international company
  • Fully remote position
  • Continuous opportunities for career growth
  • Knowledgeable and friendly team
  • Paid leave

To apply for this position

Please send your CV and a cover letter to us at