Customer support & outbound courtesy caller (US)

Who are we looking for?

EIN Presswire is searching for motivated candidates. Qualified candidates will have a pleasant demeanor, professional attitude and an ability to focus on the process of calling to leads at an acceptable call rate. Qualified candidates will be English speakers with confidence and a professional sounding voice.

Role & responsibilities

  • The job is to help clients navigate EIN Presswire, follow up on the first release, and be there as a contact
  • Deliver extraordinary service on outbound courtesy calls. Courtesy calls are short calls to provide sales leads we have identified with a follow up call based on scripted material. These calls are NOT sales calls
  • Meet and exceed performance goals


  • Proven success in a customer service and consultative customer support environment
  • Resilience needed to efficiently manage a steady stream of outbound customer calls and emails
  • Ability to adapt communication style to a wide variety of personalities and situations
  • Technical savvy to multi-task and navigate through multiple applications with speed and accuracy
  • Timeliness and reliability, as it is imperative you are at work on time and adhere to your schedule each day
  • You will be responsible for acquiring the internet. The contract you agree to with your internet provider is your own responsibility
  • A secure home office free from background noise or other distractions

What can we offer to you?

  • Access to cloud based CRM (Hubspot), emails and telecom software for tracking and calling leads
  • Scripts to use for calling
  • Recorded calls from our knowledge base for training and reference
  • On-line training sessions
  • Full time contract
  • Cooperation on a major transnational news service project
  • International team composed of enthusiastic specialists who can really shine on projects
  • Open, friendly environment
  • Paid leave

To apply for this position

Please send your CV and a bit about yourself to us at
We look forward to working with you!